Support

  • Sales / Support Numbers
    Tel: 0800120120 || +256-(756) 778804 || (753) 333666 || +256 (414) 235536/7


  • Sales / Support Email Address
    E-mail: customercare@tangerine.co.ug || sales@tangerine.co.ug


  • Chat with us
    Click on the chat window at the bottom of the page to start chatting with us


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Frequently Asked Questions

  • General Questions
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  • 1. How do I increase my Speed?
     

    - You can increase your speed by either topping up in case you have run out of data.
    - You can also increase your speed by subscribing for a bigger internet data package.

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  • 2. What is Tangerine's Backbone?
     

    Tangerine obtains internet via a Fibre link on Seacom and a Satellite redundancy via satellite.

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  • 3. How can I check how much capacity I have used and what is remaining?
     

    To check how much capacity you have left and what you have used so far, Click on ‘My Account’ on our website → User Login page → Use your MSISDN (256726 XXX XXX) number as user name and Password: Tangerine123

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  • 4. How to top up with PAYWAY
     

    To top up with PAYWAY, simply follow the guidelines in this link: http://ebill.tangerine.co.ug/user/recharge-howto.html

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  • 5. How do I change my SSID and Password?
     

    To change your SSID and Password;
    - Disconnect from any network you are currently connected to and connect the Device to the Computer using its cable.
    - Open your browser and in the address bar type: 192.168.0.1
    - You'll be re-directed to a Tangerine Page on which you will have to log in.
    - Login with User: admin and Password: Tangerine123
    - On logging in, you will be prompted to either do a quick setup or skip it. Choose the skip.
    - Click on wireless → Wireless security settings → Change the SSID and password to that of your choice → Click save to update the information.
    - Restart the Mifi and Connect with your new SSID and Password.

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  • 6. What can affect my broadband speeds?
     

    - Extreme weather conditions such as heavy rain or strong winds that move the equipment.
    - Quality of the internal wiring in your home/office.
    - Number of applications or programmes that you are running simultaneously on your computer.
    - Number of machines connected to the internet on your package.
    - Viruses on your computer.

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